Frequently Asked Questions

1. What is your return policy?
We offer a 30-day return policy for all products. If you’re not completely satisfied, you can return your purchase within 30 days of receipt for a full refund or exchange (terms apply). For additional information please visit our Returns Policy here.

2. How long does shipping take?
Shipping times depend on your location. For domestic U.S. orders, delivery typically takes 5-7 business days with free shipping. International orders usually arrive within 15-30 business days. You will receive all shipping details and tracking information via email.
If you’re ordering for delivery to Australia, please contact us before placing your order. We have a local provider in Australia, and we highly recommend using them for faster shipping. With this option, delivery usually takes 5-7 business days, and shipping is free!

3. Do you offer custom canvas art?
Yes, we offer custom canvas art options. If you have a specific design or want a personalized artwork, please contact us, and we’ll be happy to assist you in creating a unique piece that fits your style. No upfront payment is required.

4. How do I care for my canvas art?
To care for your canvas art, keep it away from direct sunlight and humidity. Dust the canvas gently with a dry, soft cloth. Avoid using water or cleaning products directly on the surface to maintain the artwork’s quality.

5. What materials are used in your canvas art?
Our canvas art is printed on premium, eco-friendly canvas with UL-certified Greenguard Gold inks, ensuring vibrant, long-lasting colors. The canvas is stretched on sustainable, FSC-certified wooden frames, contributing to environmental conservation.

6. Is your canvas art ready to hang?
Yes, all our canvas art pieces come with pre-installed hanging hardware, making them easy to display right out of the box. Simply find the perfect spot on your wall, and you’re ready to showcase your new artwork.

7. Can I cancel my order?
Orders can be canceled within 24 hours of purchase, however, it is imperative to contact us as soon as possible if you need to make changes or cancel your order. This is an automated process with orders being sent directly to our provider.

8. How is your canvas art packaged for shipping?
Our canvas art is carefully packaged with protective wrapping and placed in a sturdy box to prevent damage during transit. Our provider takes every step to ensure your artwork arrives in perfect condition.

9. Do you offer gift wrapping or notes?
Not at this time.

10. Where are your products shipped from?
Our products are shipped from our facilities in Australia and the US, utilizing trusted shipping carriers. We ensure that your art is handled with care throughout the entire shipping process.

11. Can I order sizes not listed on the website?
Absolutely! We offer the most popular sizes to match the aspect ratio of our designs, but we can accommodate additional sizes. While we don’t recommend changing the orientation (e.g., vertical to horizontal or square), there are many custom sizes available within each orientation. Feel free to contact us with any specific size requests or questions, and we’ll be happy to assist you!

Sustainability Focused Questions

12. How do you ensure your products are environmentally friendly?
We are committed to sustainability by using eco-friendly materials such as FSC-certified frames and non-toxic inks. Our production process minimizes waste, and we continuously seek new ways to reduce our environmental impact.

13. What makes your products sustainable?
Our canvas art is printed using water-based inks that are free from harmful chemicals, making them safer for both your home and the environment. We also utilize sustainable packaging to reduce plastic waste.

14. Are your products made from recycled materials?
While our primary focus is on sustainable sourcing, we are actively exploring the use of recycled materials in our frames and packaging. Our commitment to sustainability drives us to continually improve our product offerings.

15. What do you do to minimize waste in your production process?
We implement efficient production practices that minimize waste, including precise cutting techniques to reduce material excess. Any leftover materials are responsibly recycled or repurposed whenever possible.

16. How can I dispose of your products responsibly?
While our canvas prints will last decades if they become damage or if you want to simply move on to a different design we encourage customers to donate, recycle, or upcycle our products. The materials used in our canvas art are designed to be eco-friendly, making responsible disposal easy and environmentally sound.

Additional supporting links:

• Jondo Sustainability Page: Learn more about Jondo’s eco-friendly business practices, including sustainable materials and printing processes on their Sustainability Page.
• UL-Certified Greenguard Gold Inks: Discover the benefits of using UL-Certified Greenguard Gold inks, known for low emissions and promoting healthier indoor air quality, by visiting Greenguard Gold Certification.
• FSC Certification: Understand what FSC certification means and why it is crucial for sustainable forestry and responsible environmental practices by visiting the FSC Official Website.